Privacy Policy
Colchester Arts Centre
Last update 16.05.2018
Purpose of policy
We are committed to protecting your personal information and
being transparent about what information we hold about you.
Using personal information allows us to develop a better
understanding of our patrons and in turn to provide you with
relevant and timely information about the work that we do - both on
and off stage. As a charity, it also helps us to engage with potential
donors and supporters.
The purpose of this policy is to give you a clear explanation about
how we [and all of our subsidiaries] collect and use the information
we collect from you directly and from third parties.
We use your information in accordance with all applicable laws
concerning the protection of personal information. This policy
explains:
What information we may collect about you
How we may use that information
In what situations we may disclose your details to third parties
Our use of cookies to improve your use of our website
Information about how we keep your personal information secure,
how we maintain it for and your rights to be able to access it.
If you have any queries about this policy, please contact the Data
Protection Officer Stafford Glover on 01206 50000 or email:
staff@colchesterartscentre.com
Who we are
Colchester Arts Centre is a charity and is funded by Arts Council
England and Colchester Borough Council, plus various trusts,
foundations and individual donors and supporters. Our registered
charity number in England and Wales is 288652 and we are also
registered as a company in England and Wales under registration
number 1782715.
Information Collection
We collect various types of information and in a number of ways:
Information you give us
For example when you register on our website, buy tickets or
make a donation, we’ll store personal information you give us such
as your name, email address, postal address, telephone number
and card details. We will also store a record of your purchases and
donations.
Information about your interactions with us
For example, when you visit our website, we collect information
about how you interact with our content and ads. When we send
you a mailing we store a record of this, and in the case of emails
we keep a record of which ones you have opened and which links
you have clicked on.
Information from third parties
We occasionally receive information about you from third parties.
For example, we may use third party research companies to
provide general information about you, compiled using publicly
available data.
Sensitive personal data
Data Protection law recognises that certain categories of personal
information are more sensitive such as health information, race,
religious beliefs and political opinions. We do not usually collect
this type of information about our patrons unless there is a clear
reason for doing so.
Legal basis
There are three bases under which we may process your data:
Contract purposes
When you make a purchase from us or make a donation to us, you
are entering into a contract with us. In order to perform this
contract we need to process and store your data. For example we
may need to contact you by email or telephone in the case of
cancellation of a show, or in the case of problems with your
payment.
Legitimate business interests
In certain situations we collect and process your personal data for
purposes that are in our legitimate organisational interests.
However we only do this if there is no overriding prejudice to you
by using your personal information in this way. We describe below
all situations where we may use this basis for processing.
With your explicit consent
For any situations where the two bases above are not appropriate,
we will instead ask for your explicit consent before using your
personal information in that specific situation.
Marketing communications
We aim to communicate with you about the work that we do in
ways that you find relevant, timely and respectful. To do this we
use data that we have stored about you, such as what events you
have booked for in the past, as well as any preferences you may
have told us about.
We use our legitimate organisational interest as the legal basis for
communications by post and email. In the case of postal mailings,
you may object to receiving these at any time using the contact
details at the end of this policy. In the case of email, we will give
you an opportunity to opt out of receiving them during your first
purchase with us. If you do not opt out, we will provide you with an
option to unsubscribe in every email that we subsequently send
you, or you can alternatively use the contact details at the end of
this policy.
We may also contact you about our work by telephone however
we will always get explicit consent from you before doing this.
Please bear in mind that this does not apply to telephone calls that
we may need to make to you related to your purchases (as above).
Other processing activities
In addition to marketing communications, we also process
personal information in the following ways that are within our
legitimate organisational interests:
We may analyse data we hold about you to ensure that the content
and timing of communications that we send you are as relevant to
you as possible.
We may analyse data we hold about you in order to identify and
prevent fraud.
In order to improve our website we may analyse information about
how you use it and the content and ads that you interact with.
We may use profiling techniques or third party wealth screening
and insight companies to provide us with information about you
that will help us to communicate in a relevant way with you, in
particular when we are approaching you about potential
philanthropic support. Such information is compiled using publicly
available data about you.
In all of the above cases we will always keep your rights and
interests at the forefront to ensure they are not overridden by your
own interests or fundamental rights and freedoms. You have the
right to object to any of this processing at any time. If you wish to
do this, please use the contact details at the end of this policy.
Please bear in mind that if you object this may affect our ability to
carry out tasks above that are for your benefit.
Third parties
There are certain circumstances under which we may disclose
your personal information to third parties. These are as follows:
To our own service providers who process data on our behalf and
on our instructions (for example our ticketing system software
provider). In these cases we require that these third parties comply
strictly with our instructions and with data protection laws, for
example around security of personal data.
Where we are under a duty to disclose your personal information
in order to comply with any legal obligation (for example to
government bodies and law enforcement agencies).
To specific named visiting companies whose performances you
have attended. In these cases we will always ask for your explicit
consent before doing so.
Cookies
Cookies are small text files that are automatically placed onto your
device by some websites that you visit. They are widely used to
allow a website to function (for example to keep track of your
basket) as well to provide website operators with information on
how the site is being used.
We use cookies to keep track of your basket as well as to identify
how the website is being used and what improvements we can
make.
More information on cookies here:
https://www.colchesterartscentre.com/cookies/
Your debit and credit card information
If you use your credit or debit card to purchase from us or to make
a donation, we will ensure that this is carried out securely and in
accordance with the Payment Card Industry Data Security
Standard (PCI-DSS).
We optionally allow you to store your card details for use in a
future transaction. This is carried out in compliance with PCI-DSS
and in a way where none of our staff members are able to see
your full card number. We never store your 3 or 4 digit security
code.
Maintaining your personal information
We store your personal information indefinitely such that for any
subsequent purchases you make we are able to link them back to
a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you
would like to remove, you can usually do this by logging in to your
account through our website. Alternatively please use the contact
details at the end of this policy.
Any objections you make to any processing of your data will be
stored against your record on our system so that we can comply
with your requests.
Security of your personal information
We will put in place appropriate safeguards (both in terms of our
procedures and the technology we use) to keep your personal
information as secure as possible. We will ensure that any third
parties we use for processing your personal information do the
same.
Your rights to your personal information
You have a right to request a copy of the personal information that
we hold about you and to have any inaccuracies in this data
corrected. Please use the contact details at the end of this policy if
you would like to exercise this right.
Contact details and further information
Please get in touch with us if you have any questions about any
aspect of this privacy policy, and in particular if you would like to
object to any processing of your personal information that we carry
out for our legitimate organisational interests.
Colchester Arts Centre
Church Street, Colchester, Essex CO1 1NF
info@colchesterartscentre.com