Accessibility

Intro
At colchester arts centre, we follow the social model of disability, which looks at dismantling the external barriers experienced by d/deaf, disabled and neurodivergent people. We want to ensure that our staff, artists and audiences are welcomed to our space + can access our programme of performances/events with our provisions.

Below is a summary of our current access provisions:

Covid-19
Due to the ongoing effects of the covid-19 pandemic, we have added in additional measures to keep our staff and visitors safe.
View them here

Performance Space
Step-free access from street through to the space. Our front doors can be opened and close by means of a low level button press. Low level serving area at front desk and bar. Dedicated accessible toilet.

Hearing Loop
If you use a hearing aid, please ask at the front desk for one of our necklaces - wearing this with your hearing aid in the T position will give you access to the hearing loop.

Assistance Dogs
We welcome assistance dogs throughout the venue and at all events.

Daytime Box Office
We regret that at present we can't provide ramped access through the main box office entrance. Wheelchair users are asked to ring the assistance bell on the wall outside and we will come and see you to arrange step free access.

PA / Carer Tickets
If you have a PA or carer they are admitted free of charge for all performances. At present these tickets are not available online - please telephone the box office on 01206 500900 or email info@colchesterartscentre.com to book.

Sign Language Interpretation
When available, the BSL symbol is shown on the relevant event page.

Accessible Toilets
We have brand new accessible toilets located in our main space.

Closed Captioning
When available, the closed captioning symbol is shown on the relevant event page.

Access Riders
Artists / companies who use access riders, please send these on to stafford@colchesterartscentre.com. Staff have been trained to understand what access riders are and how they can be used to support nuanced access provisions.

Audio Description
For online events, where possible, we will detail when performances/events include audio description.

Relaxed Performances
We run certain performances with a more relaxed audience vibe, particularly suitable for those with autism or learning difficulties. There's no need for silence and people can leave and re-enter the space during the show if they wish.

Rest Space
Our rest space is located in the box office, at the rear of the venue. If there are any specific things that would make this space comfortable for you, then please do contact us and we will see what we can provide for you.

We're Here To Help
Perhaps you are coming to one of our standing gigs and prefer to be able to sit down for a while - no problem, we'll make sure you have a chair. Coming to a comedy gig and need some extra leg room? Not a problem, we can reserve a place on the end of a row for you. We're always happy to discuss any requirements you may have - just call the box office on 01206 500900 (lines open 10.30am to 2pm) or email info@colchesterartscentre.com