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COLCHESTER ARTS CENTRE CLOSURE

17/03/2020

Information and advice regarding Covid 19

Following the advice issued by the government last night Colchester Arts Centre are suspending all public activities and performances with immediate effect. There is currently no scheduled reopening date.

We appreciate the disappointment this may cause but in the current extraordinary circumstances we feel you will agree it is the only sensible thing to do.

Along with everybody else, our priorities will always be the safety and well-being of our community.

Besides ticketing enquiries, for which you will see clear guidance below, we would also like to reach out to people who feel vulnerable, or at risk.

We are just a small venue with limited capacity but we feel connected with our audiences so if there are issues beyond ticketing that you feel we can help with, we are very happy to try or even just listen if that helps.

Practical Steps and Ticketing
The building will be closed and the box office shut to personal callers. However we will be able to respond to telephone calls and emails.

Closure period - Ticketing
This is the big unknown. We will reschedule all events up to and including 31st May. We will hold off rescheduling events beyond this date as should the situation change we would be able to honour the original date. Ticket holders for all these events (up to and including 31st May) will have a choice of keeping their ticket which will be valid for the rescheduled date or claiming a refund. Each ticket buyer will be emailed individually to alert them to the rescheduled date.

Future shows:
As the situation develops we will reschedule our programme on a rolling basis. This will be updated on a weekly basis. This is the only practical way we can be sure to be ready for business when the crisis lifts.

Our plea:
We are of course very worried about the long-term implications for our Arts Centre. It would help us greatly in this difficult time if you would consider one of these options:

• Allow us to transfer your booking to the rescheduled date.
• Allow us to credit your account with the value of your ticket to be used for any other event.
• Donate the value of your ticket to our Save Colchester Arts Centre fund, we have had a number of people already do this and are extremely grateful.

Contact numbers and queries
Email
For rescheduling dates and refund queries please email ticketing@colchesterartscentre.com

Telephone
our box office is 01206 500900 – we are not 100% sure we will be able to take calls as yet as working on call divert but please do try if you need specific advice. We think it will be fine.

Anthony Roberts
Director
Colchester Arts Centre


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